Refunds are available on full priced items. If you change your mind about an order you can return it to ELU within 14 days of the parcel being delivered to you.


Provided that the return is:

  • Unworn
  • Unwashed/no make up stains
  • Tags attached
  • In the correct Elu labelled clear bag it came in

The items returned will be carefully inspected before a refund is issued. ELU has the right to cancel a refund if the item does not comply to ELU’S  returns policy. If the item does not comply with the returns policy the item will then be returned to the sender. The cost of return shipping will be at the customer’s expense.

We advise the customer to return items with proper courier services that is inclusive of tracking information. If the parcel is lost or damaged in transit to ELU, it is at the customer’s expense. A returns sheet must be filled out and sent back with the items.

[button size=”big_large” icon=”” target=”_blank” font_weight=”700″ text_align=”center” text=”Elu Returns Form” link=”” color=”#ffffff” hover_color=”#ffffff” background_color=”#333333″ hover_background_color=”#999999″]

Return address:


ATT: Elu Returns Department
82 Craig Road
South Africa


Please ensure: Invoice and this form is included

Garments are in original condition; unwashed, unworn, no makeup stains, tags are attached and in correct clear bag.


Recommended: Use traceable delivery to ensure that you are protected if shipment is lost or damaged in transit.

If you decide not to use traceable delivery you are responsible for the loss or damage of the item during transit.

1 Step 1
Return Form
Customer name
Order number
Order date
Returned item/itemsItems Names
0 /
Reason for return(please tick)
Faulty item(describe why)
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